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Terms of Service

Last updated: March 2026

This is a plain-English agreement between you (the client) and Infera Compute LLC (us). We wrote it to be read, not to intimidate. If something is unclear, email us and we will explain it.

1. What We Provide

Infera Compute provides dedicated GPU infrastructure and AI services, including:

• Private LLM hosting — your own ChatGPT-like interface on dedicated hardware
• Model fine-tuning — training AI models on your data
• AI receptionist services — automated phone answering and appointment booking
• Related AI infrastructure services as described on inferacom.com

We run your workloads on hardware we own and operate. Your specific service, capacity, and pricing are defined in your service agreement or invoice.

2. Founding Client Program

We are offering a limited-time Founding Client Program for our first five clients:

• Month 1 at 50% off the listed price for your plan — automatic for all Founding Clients
• Decision window (days 1–30): During your first month, you can choose to lock in:
  • Two additional months at 50% off (months 2–3)
  • Full-price rate lock for months 4–12 — your rate will not increase during this period
• If you do not lock in by day 30, the discount and rate lock offers expire. Pricing continues at full price, month-to-month
• The total lock-in term is 12 months: 3 months discounted + 9 months at your locked full rate
• There are no early termination fees — you can leave anytime, but you lose the rate lock if you do
• For non-locked clients, we reserve the right to adjust pricing with 30 days written notice

The Founding Client Program is limited to five clients and may close at any time. Existing founding clients keep their benefits for the agreed duration.

3. Data & Privacy

This is why most clients come to us, so we will be specific:

• Your data is processed only on dedicated Infera hardware — not shared infrastructure
• We never send your data to third-party APIs or cloud services
• We never use your data to train models for other clients
• If you leave, we delete all your data within 7 business days of your offboarding request
• Infera staff access your data only when required for support you requested, and only with your authorization

If any of the above ever changes, we will notify you in writing and give you the option to cancel immediately at no cost.

4. Uptime & Support

We are a small, growing company, so we will be honest about where we are:

• We target 99% monthly uptime for hosted services. This is a target, not a contractual SLA — we are building toward formal SLAs as we scale
• If we miss that target, we will issue a pro-rata credit for the downtime. You do not need to ask — we will calculate it
• Support is available via email at [email protected]. We respond within 24 hours on business days
• Founding clients get direct phone and text access to Ralph, the founder

5. Payment

• Billing is monthly, due within 15 days of invoice
• We accept bank transfer (ACH) and credit card via Stripe (coming soon)
• If payment is more than 30 days overdue, we may suspend service until the balance is resolved
• We will always reach out before suspending — no surprises

6. Cancellation

We do not trap anyone:

• Either party can cancel with 30 days written notice (email is fine)
• There are no early termination fees, even if you locked in pricing
• We will provide a data export within 7 business days of cancellation
• All your data is deleted within 7 business days after the export is delivered

7. Liability

• Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. This is standard for infrastructure services
• AI models can produce incorrect, incomplete, or unexpected outputs. We provide the infrastructure and tooling, but we are not responsible for decisions made based on model outputs. You should always have a human review anything consequential
• Neither party is liable for failures caused by events outside reasonable control — natural disasters, power grid failures, government actions, internet outages, pandemics, or similar events (force majeure)

8. Company Information

• Infera Compute LLC
• Brooklyn, New York
• Contact: [email protected]
• This agreement is governed by the laws of the State of Wyoming, where Infera Compute LLC is formed

By using Infera Compute services, you agree to these terms. We may update them from time to time — we will notify active clients of any material changes by email with at least 30 days notice.